Terms & Conditions

1. INTRODUCTION

www.luxleather.co.uk (referred to as the “Website”) is owned by Lux Leather.

By placing an order on this website you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and us at the point of order confirmation and acceptance.

2. PLACING AN ORDER

– Add the products you want on our website to your basket

– Ensure you select the correct size before adding the items to your basket

– Once you have added all items you would like to purchase, proceed to checkout

– You must provide billing, shipping, email addresses and all other required details accurately

– Review the order before you complete the purchase

– Submit your order and you will receive a confirmation via the email address you provided at checkout.

2.2 ORDER ACCEPTANCE AND CANCELLATIONS

All orders submitted by you are subject to acceptance by Lux Leather. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

If Products are shown on the Website but are not available;

If we are unable to obtain authorization of your payment;

If shipping restrictions apply to a Product;

If Products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described;
Suspected fraudulent activities.

We start to process your order as soon as it is submitted, therefore it is not possible to cancel your order before you have received it. You can then cancel your order by returning your goods.

3. QUALITY AND MAINTENANCE OF PRODUCTS

Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. Lux Leather is not liable for these variations and deviations.

Lux Leather draws your attention to the washing and maintenance instructions printed on the labels of the Products. Lux Leather is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

4. PRICE AND CURRENCY

Prices displayed online usually adjust depending on your geographical location. For example, if you reside in the USA, the currency displayed should adjust to USD. This also works for AUD, CAD, EUR and other major currencies.

You can also select your local currency via the menu tab on mobile or via the header bar on desktop.

All prices quoted at the payment stage are in GBP, USD, EUR, ILS, AUD OR CAD depending o your location and the currency you have selected.

Lux Leather reserves the right to change, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards and the right to adjust the price of any product at any given time without further discussion.

5. SHIPPING, DELIVERY AND CUSTOMS

All orders made on the Lux Leather website are dispatched from the Pakistan to the shipping address you provide at the checkout stage, orders are usually delivered on business days; excluding bank holidays and national holidays. Some of our delivery partners will deliver orders on weekends.

We aim to despatch orders on the same day as outlined on our Delivery Times page. However, due to fluctuation in order volumes, this is not always possible.

Any orders with a delivery address in the United Kingdom are domestic, and will not incur any additional customs and import fees.

Any international orders may be subject to customs charges. We advise contacting your local customs authorities for more information on any charges that would be incurred upon the delivery of your order. These charges are not quoted at checkout and are out of our control. If you choose to refuse to pay the customs fee and the parcel is returned back to Lux Leather, a shipping and handling fee may be deducted from your refund, as this aspect of the order was fulfilled. If you would like us to send the order again we may ask for payment of the delivery fees to re-dispatch your order.

DHL Shipments to Russia can not be sent to private or residential addresses in Russia, delivery will need to be to a business address. We advise contacting your local customs authorities for more information on this.

APO/FPO addresses can only be shipped via our standard delivery service, DHL cannot deliver to these locations. If DHL is selected at checkout the delivery service will be automatically changed.

If two or more orders are completed to the same shipping address whilst all are still in processing stage these may be sent together, this is to reduce parcel volumes for couriers as well as packaging waste.

Any orders returned to sender due to an incorrect address, unsuccessful delivery or no collection may have a shipping and handling fee deducted from your refund, as this aspect of the order was fulfilled. If you would like us to send the order again we may ask for payment of the delivery fees to re-dispatch your order.

Lux Leather cannot be held responsible for delay in delivery, including but not limited to the following;

Any incorrect customer details, customs clearance, inventory levels, national or private strikes, remote areas, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, pandemics and epidemics, transport and network issues or the failure of public or private telecommunications.

6. EXCHANGES AND REFUNDS

Exchanges and returns information, including the form you need to process one is located on the Returns Page or at the bottom of every page on our website under ‘Returns’.

Exchanges

We offer exchanges within 30 days from the day you receive your order.

You can exchange the same item for a different size or colour (stock dependent).

If the price has gone up since your exchange was sent back, we will not charge you additionally for any price differences.

Exchanges are usually processed within 10 days of us receiving the returned item(s). Standard delivery times then apply for the exchanged item(s) to be delivered back to you.

We process exchanges as fast as possible. Exchanges are processed manually, therefore you will not get an email from us when we receive the return.

During busy periods some returns may be processed outside of the above timeframes.

Refunds

We offer exchanges within 30 days from the day you receive your order.

Refunds are usually processed within 10 days of us receiving the returned item(s). Please allow an extra 7 days for your bank to make the funds available to you.

We process refunds as fast as possible. Refunds are processed manually, therefore you will not get an email from us when we receive your item(s). However you will get an email when your refund is processed, please also check junk folders.

During busy periods some returns may be processed outside of the above timeframes.

Returns Refusal Rights

International returns must be labelled as a ‘Return’ on any paperwork to avoid incorrect customs charges. You should not state the value you paid for the item(s). For sake of clarity, if you state the item value on paperwork, we will pay import duty, taxes and a processing fee for an item we have not paid you for. This is incorrect as we have not purchased the items from you, you are simply returning them back to us. Any fees we incur, from paperwork filled out incorrectly, will be chargeable or deductible from refunds or store credit.

We reserve the right to deny processing any returns that are not received to our returns address, we therefore request you use a Tracked and/or Signed For Service back to our returns address.

We reserve the right to deny processing any returns received after 28 days of you receiving your order. Your returned item(s) will then be sent back to your shipping address.

We reserve the right to refuse a refund or exchange for any of the following reasons: An item has been worn/used, washed, is without tags/original packaging, in a complete saleable condition, is dirty/scented or covered in hair.

7. INTELLECTUAL PROPERTY RIGHTS

All trademarks, service marks, logos and trade names that appear on Lux Leather products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Lux Leather. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.

Amendments to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time.

The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.

Please check the Lux Leather Terms and Conditions periodically for changes. This page was last updated on June 29th, 2024.