Delivery Information
Got a question about delivery? All the details are below.
- Standard Delivery within the United Kingdom usually arrives within 7 - 10 working days. Standard UK Delivery is free for orders £60 or more.
- Orders placed on a bank holiday will be dispatched on the next working day.
-Deliveries to the EU usually arrive within 5 - 7 working days from dispatch.
-Orders to the EU can be subject to any import fees, taxes or duty. We will try to cover the customs fees for you, so you don't have to.
- EU Delivery is free for orders £99 GBP/€119 EUR or more.
-Standard Delivery to the USA usually arrives within 5 - 8 working days after the dispatch.
-Standard USA Delivery is free for orders £99 GBP/$139 USD or more.
-DHL Express / UPS Delivery to the USA usually arrives within 3 - 6 working days after the dispatch.
-DHL Express Delivery is free for orders £250 GBP/$350 USD or more.
-Rest Of World includes: Oceania, Asia, South America and Africa.
-Standard Rest Of World Delivery usually arrives within 7 - 11 working days.
-Standard Rest Of World Delivery is free for orders £149 or more.
-DHL Express Delivery to the Rest Of World usually arrives within 5 - 8 working days.
-DHL Delivery can take longer for remote areas.
-DHL Express Delivery is free for orders £250 GBP or more.
-For the tracking of the order, we will send you the tracking number on the submitted email to track your order when it will dispatched.
-This relates to international orders only. All orders are shipped from our state of the art UK based or Pakistan based warehouse. Because of this, any orders to the United Kingdom or Pakistan are domestic, and will not incur any additional customs and import fees.
-USA: Orders under the value $800 to the USA will not be subject to any customs and import fees.
-AUSTRALIA: Orders under the value $1000 AUD to Australia will not be subject to any customs and import fees.
-REST OF WORLD: Any other international orders may be subject to customs and import fees, however different countries have different thresholds (based on the order value) that will be subject to these charges. We are unable to list the varying customs and import fees for all 195 countries.
-We advise you contact your local customs authorities for more information to find out any customs and import fees you may need to pay upon the delivery of your order.
-If it was up to us, we would remove customs and import fees from all online orders. However these decisions are well out of our control. These charges are billed from your local customs authorities and are not additional fees charged by us.
Ooops! If you refuse to pay the customs and import fees, and the parcel is returned back to Lux Leather, a shipping and handling fee may be deducted from your refund as this aspect of the order was fulfilled. If you would like us to send the order again we may ask for payment of the delivery fees.
-All delivery times are an estimate and cannot be 100% guaranteed.
-Our warehouse team have a success rate of 98% for on-time dispatch. During exceptionally busy periods it can take longer to process and dispatch orders.
-Sometimes, unforeseen circumstances can cause short delays in the delivery of your order.
-If you have any questions please email our customer care team at support@luxleather.co.uk. We will get back to you as soon as possible.
