Return & Refund Policy
At Lux Leather, we value your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience is worry-free.
Return Period
You have 30 days from the date of receiving your order to initiate a return.Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.Initiating a Return
To initiate a return, please contact us at support@luxleather.co.uk with your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the return process.Return Shipping
Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit.Refund Process
- Once we receive your returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to be reflected in your account, although the processing time may vary depending on your payment provider.
Non-Returnable Items:
The following items are not eligible for return:- Items that have been used or are not in their original condition. Items without their original tags and packaging.
- Customized or personalized items.
